If your enquiry is urgent or concerns a current processing order, please call us on (02) 9877 5552 during our business hours Mon-Fri 9am-4pm and we’ll be happy to help.

FAQ

Ordering & Delivery

We aim to process and handle orders within one business day of your order being placed and paid.

Our orders are delivered in partnership with Australia Post. Our shipping methods and delivery estimates are (prices including GST):

  • Free Shipping for orders over $60: 3-8 business days across Australia, 6-10 business days across New Zealand.
  • Standard Shipping $11.00 ($15 to NZ): 3-8 business days across Australia, 6-10 business days across New Zealand.
  • Express Post $16.00 ($18 to NZ): 1-4 business days across Australia, 2-5 business days across New Zealand.

These values are subject to change, and in certain times (e.g. during promotions and offers) may apply differently. Please make sure to check the values shown in cart and checkout before placing your order.

Deliveries require signature by default. Please include delivery instructions in the "Order Notes" section in checkout to request authority to leave if desired.

We accept the following payment methods:

  • Credit/debit cards: Visa, Mastercard
  • PayPal
  • AfterPay
  • Zip
  • Apply Pay 
  • Google Pay

If you have any difficulties with payment, please let us know using the contact form on this page and we'll be happy to help.

When your order is dispatched you will receive email confirmation from us containing your tracking number. To track your order, please enter that number into Australia Post's tracking page.

Partnered with Australia Post, our orders are typically delivered within 3-8 business days across Australia and 6-10 business days across New Zealand. There may be delays during certain periods such as Christmas.

Coffee

An opaque, airtight container is the best place to keep your coffee beans and grounds. Roast coffee loses freshness when exposed to light, heat, moisture, and air, you'll want to store them in a cool and dark place away from sunlight.

Here's the lowdown on our big three blends:

Industrial Strength: The OG that started it all. Strong, dark roast, packs a major caffeine punch, and smoother than butter. Your fuel for conquering anything the day throws at you.

Darkerside: Not for the faint of heart. Roasted to the absolute limit, delivers an extreme caffeine kick and intense, full-bodied flavour that rattles to the bones. For serious coffee fiends only.

Medium Roast: Bold, rich flavours, with smooth caramel, milk chocolate, and vanilla notes. Perfect if you crave something strong but balanced, with a bit more complexity. Don't let the name fool you, this blend is still strong coffee.

Bottom line: All three will jolt you awake. It comes down to how much intensity you can handle and whether you want full-on caffeine hit or a more refined kick.

Killer Coffee Capsules are for the original 1st generation line of Nespresso machines, including Pixie, Essenza, CitiZ, Lattissima, Creatista models.

When you've signed up for a subscription, you can find its details and a variety of options to make changes by heading to the Subscription of your My Account page.

If you need to make a change to your subscription but the page doesn't show the option to do so, contact us with the form on this page and we'll help you out.