If your enquiry is urgent or concerns a current processing order, please call us on (02) 9877 5552 during our business hours Mon-Fri 9am-4pm and we’ll be happy to help.

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    (02) 9877 5552


    About Shipping and Delivery

    We aim to process and handle orders within one business day of your order being placed and paid.

    Our orders are delivered in partnership with Australia Post. Our shipping methods and delivery estimates are (prices including GST):

    • Free Shipping for orders over $50: 3-8 business days across Australia, 6-10 business days across New Zealand.
    • Standard Shipping $9.90: 3-8 business days across Australia, 6-10 business days across New Zealand.
    • Express Post $15.40: 1-4 business days across Australia, 2-5 business days across New Zealand.

    Deliveries require signature by default. Please include delivery instructions in the "Order Notes" section in checkout to request authority to leave if desired.

    What payment methods are available?

    We accept the following payment methods:

    • Credit/debit cards: Visa, Mastercard
    • PayPal
    • AfterPay
    • Zip
    • Apply Pay 
    • Google Pay

    If you have any difficulties with payment, please let us know using the contact form on this page and we'll be happy to help.

    How do I know if my order has gone through?

    After placing an order you will be redirected to an order confirmation page with your order's details and invoice. You will also receive email confirmation for your order to the email address you entered in checkout or have saved to your account.

    If you do not receive email confirmation, feel free to contact us with the details that you used to place your order and we'll help out.

    My order hasn’t arrived yet. Where is it?

    When your order is dispatched you will receive email confirmation from us containing your tracking number. To track your order, please enter that number into Australia Post's tracking page.

    Partnered with Australia Post, our orders are typically delivered within 3-8 business days across Australia and 6-10 business days across New Zealand. There may be delays during certain periods such as Christmas.

    What is the best way to store my coffee?

    An opaque, airtight container is the best place to keep your coffee beans and grounds. Roast coffee loses freshness when exposed to light, heat, moisture, and air, you'll want to store them in a cool and dark place away from sunlight.

    What is the difference between our Industrial Strength, Darkerside and Medium Roast blends?

    Here's the lowdown on our big three blends:

    Industrial Strength: Our OG blend, the one that started it all. Strong, dark roast, packs a major caffeine punch, and smoother than butter. Think of it as your fuel for conquering anything the day throws at you.

    Darkerside: This ain't for the faint of heart. Roasted to the absolute limit, delivers an extreme caffeine kick and intense, full-bodied flavour that rattles to the bones. For serious coffee fiends only.

    Medium Roast: Bold, rich flavours, with smooth caramel, milk chocolate, and vanilla notes. Perfect if you crave something strong but balanced, with a bit more complexity. But don't let the name fool you, this blend is still strong coffee.

    Bottom line: All three will jolt you awake. It comes down to how much intensity you can handle and whether you want full-on caffeine chaos or a more refined kick.

    How do I edit my subscription?

    When you've signed up for a subscription, you can find its details and a variety of options by heading to the Subscription section of your My Account page. You’ll find options to change your frequency, skip orders, place extra orders, and other convenient functions.

    Changing the contents of your subscription is currently not available here, but for that and anything else you can Contact Us and we’ll help you out.

    Are your capsules compatible with my model of capsule machine?

    Killer Coffee Capsules are for the original 1st generation line of Nespresso machines, including Pixie, Essenza, CitiZ, Lattissima, Creatista models.