Sale and Refunds Policy

Purchase Agreement

1.    “We”, and “Us” and “The Coffee Brew & Co Pty Ltd” mean The Coffee Brew & Co Pty Ltd ABN 38 614 585 465 and “You” means you the customer.
2.    “Products” means goods sold by The Coffee Brew & Co Pty Ltd ABN 38614585465 on this website.


All products must be returned in a saleable condition as soon as possible following purchase. The Coffee Brew & Co Pty Ltd does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes. Returned product postage will be at the discretion of The Coffee Brew & Co Pty Ltd.
A) Exchanges, re-sending, and refunds due to issues relating to order fulfillment are at The Coffee Brew & Co Pty Ltd’s discretion and may be subject to postage or restocking fees.


  1. A) In return for us agreeing to consider your order, you agree that these Terms and Conditions will apply irrespective of the method of payment.
    B) We are not obliged to accept any order from you.
    C) Where we accept an order from you these Terms and Conditions apply and constitute an agreement by you to purchase the products on the order.
    D) You cannot cancel or vary an order without our agreement.
    E) If we notify you in writing that the product ordered is SOLD OUT, then you may cancel the order and obtain a refund of any funds paid.


  1. A) The price of the products will be set out on the order and the invoice and will include Sales Tax if applicable.
    B) Direct bank deposits and most credit cards are accepted as payments.
    C) Payment terms are to be agreed when you accept the order and will be either:
    Payment prior to delivery
    2. Terms otherwise agreed between you and us
    D) If you fail to pay the balance of funds owing when it is due, we may:
    1. Charge you for all reasonable cost, fees and expenses incurred by us in obtaining payment for the product.
    2. Take possession of the products and allow our authorised representative access to your premises to remove the products from those premises.


Delivery will be made via a number of partners and the estimated delivery times will be indicated within each specific sale according to the dispatch location. We use the best possible estimated dates given the information we have been provided by our partners, however many factors are outside of our control and we cannot guarantee delivery within this time frame. Individual order status can be tracked in the My Account, My Orders section.  We charge shipping and handling for each sale you purchase from unless otherwise stated on the website.  Due to the nature of our business, we may consolidate orders where possible from more than one sale.  For these orders shipping and handling charges will remain unaltered.    Title and risk of loss to all products
A) Dates specified for delivery are estimates and failure to deliver within the time stated will not entitle you to repudiate this agreement in whole or part.


  1. A) We will repair or replace any item sold if there is any manufacturing defect in material or workmanship within 1 month of delivery. We will choose whether to repair or replace the product.
    B) It is your responsibility and at your cost to deliver the goods to, and dispatch from our service centre at The Coffee Brew & Co Pty Ltd (ABN 38614585465).
    D) Consumable products such as coffee beans, coffee pods, or any other ancillary products are not subject to warranty claims.
    E) The laws implies various terms and conditions and warranties, which might apply to us supplying goods and services to you. To the extent permissible by law, we exclude all those conditions and warranties. Our liability in relation to goods is limited at our option to the replacement of the goods or the supply of equivalent goods.
    F) We are not subject to and you release us from any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the products. You agree that we are not responsible if the products do not comply with any applicable safety standard or similar regulations and we are not liable for any claim, damage or demand resulting from such non-compliance.


A) Risk of damage passes to you at completion of the delivery process will pass to you on delivery unless otherwise specified in the Direct Import Goods Clause.


We will not be liable to you or be deemed to be in breach of the agreement by reason or any delay in performing, or any failure to perform any of the obligations in relation to the products if the delay or failure was due to any cause beyond our reasonable control.

9. Authority to Leave

By selecting No and clicking Accept on our Signature on Delivery option you authorise the courier to leave the goods unattended at the delivery address and you accept that once the courier has done so, the complete order has been received. Selection of Authority to Leave is deemed by our couriers as a signature from the recipient.

The Coffee Brew & Co Pty Ltd and couriers associated with the delivery, do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method. You agree to release The Coffee Brew & Co Pty Ltd from and against all claims, demands, liabilities, losses, costs and expenses if Authority to Leave is selected.

Should the courier be unable to leave the parcel or deem the location to be an unsafe area to leave the parcel or your instruction text is unclear; the courier may leave an attempted delivery card and return the parcel to their depot.

Privacy Policy


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: Only with your permission, we may send infrequent emails about our store, new products and other updates. We will never sell your information to any third person or business.


How do you get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You are solely responsible for any User Content that you submit. You are legally liable for the User Content that you submit including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws without permission of the author or owner or subject featured in such submission, or defamatory comments.

You grant to The Coffee Brew & Co Pty Ltd the worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your uploaded User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its webpages, social media pages operated by the Licensed Parties, promotional e-mails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known.

You hereby represent and warrant that (i) you own all rights in and to your User Content, (ii) if the User Content is subject to third party proprietary rights, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (iii) you are not a minor, (iv) you are legally entitled to post the User Content, and the Licensed Parties’ use of your User Content as described herein will not violate the rights, including but not limited to copyright, trademark, privacy, publicity or other proprietary rights, of any third party or any law, and (v) the User Content is not libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content.

The User Content that you submit is deemed non-confidential and the Licensed Parties have no obligation to maintain the confidentiality of any information, in whatever form, contained in any submission, except pursuant to the Licensed Parties’ respective privacy policies. By using the Services, you are consenting to The Coffee Brew & Co Pty Ltd collection of any personal information you provide for The Coffee Brew & Co Pty Ltd use and disclosure in connection with the use of your User Content as described herein. If you do not agree to the collection, use and disclosure of your personal information in this way, please do not use the Services or otherwise provide The Coffee Brew & Co Pty Ltd with personal information by contacting us at .Your personal information may be transferred to servers located outside the country in which you live or to affiliates or other trusted third parties based in other countries so that they may process personal information on The Coffee Brew & Co Pty Ltd behalf. By using the Services or otherwise providing The Coffee Brew & Co Pty Ltd with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with the terms of these Terms, the Privacy Policy and applicable data protection laws and regulations.

The Coffee Brew & Co Pty Ltd reserves the right to remove any User Content from the Site, the Brand properties and the Services at any time, for any reason. If you believe User Content residing on the Site or the Services infringes a copyright, please refer to our Copyright Policy below.

 How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at  or mailing us at:

The Coffee Brew & Co Pty Ltd
26 Fariola Street Silverwater New south Wales 2128 Australia


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Woo Commerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Woo Commerce data storage, databases and the general Woo Commerce application. They store your data on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then Woo Commerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our team at

10. Killer covered shipping. 

Lost or, Stolen: Once your parcel’s estimated delivery time listed by Australia Post exceeds the maximum specified date, we will immediately lodge an enquiry to follow up on your package with Australia Post.

Once your item has been confirmed by Australia Post as lost or stolen, we will send out a replacement order immediately. In the event, you choose to not purchase the Covered Shipping option we will consider the circumstances surrounding your order. However, we cannot guarantee that a replacement order will be sent.

Damaged Items: Simply, submit photographs to showing the items damaged and we will send out a replacement immediately. In the event, you choose to not purchase the Covered Shipping option we will consider the circumstances surrounding the damage. However, we cannot guarantee that a replacement order will be sent.