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- What’s the difference between your blends?Killer Coffee has three blends. Industrial Strength is our original strong dark-roast, bold yet pleasant with notes of caramel and a smooth finish. Our high quality Arabica beans and exacting roasting process means you get a cup full of strong flavour, not bitterness. Darkerside is our darkest and most intense, a coffee made for daredevils that carries an extreme kick and intense full-bodied flavour with zero bitterness. Our newest Medium Roast is balanced with a bold, full-bodied flavour, smooth with a complex flavour profile perfect for coffee snobs that need more punch out of their cup or caffeine addicts who want to put their pinkies up.
You’ll definitely find your favourite here. For more information, check out our Our Blends page: https://killercoffeeco.com.au/our-blends/
- Is this really Australia’s Strongest Coffee?Killer Coffee is the original Australia’s Strongest Coffee. However we’ve had visitors define “strength” for coffee in different ways – some have said that a coffee can’t be strong if it isn’t bitter, for example.
So really, it’s up to you to judge. What we can tell you is we’re the first roasters in Australia to offer a high-quality dark roast with a real kick and no compromise on flavour. Our brews do have a whole lot of caffeine at around 180mg/100mL, but for most of our fans it’s the rich, smooth, strong yet bitter-free flavour that really hooks you in.Go on, take the challenge and let us know what you think!
- How much caffeine is in Killer Coffee?Killer Coffee has been measured to contain 180mg/100mL of caffeine when brewed with an AeroPress. Caffeine content may vary depending on your brewing method, but our coffee generally has 2-4x more caffeine than other common coffee blends. Coffee lovers all across the country agree, it’s a pretty intense kick.
- Where do you source your coffee beans?Our hand-selected blend of Arabica beans from South America and Africa, chosen for their flavor and hidden strength. We can’t tell you the exact recipe – it’s our secret, after all! – but rest assured we source our beans through committed ethical practices, strict adherence to Fair Trade principles, and direct relationships with local growers. We actively collaborate with producers to implement sustainable agricultural methods, and our sources are businesses accredited by the Rainforest Alliance.
- What payment methods do you accept?When checking out an order, we accept credit cards (MasterCard, Visa), PayPal, as well as Afterpay, Zip Pay, Google Pay and Apple Pay.
- What are your shipping options and delivery times?We offer Standard Shipping and Free Shipping for orders over $50 with an estimated 3-8 business day delivery across Australia, or 6-10 days to New Zealand. We also offer Express Shipping with a 1-4 business day estimated delivery time (or 3-5 business days to New Zealand). Once your order is dispatched you’ll receive an email notification with your tracking number.
- Do you ship internationally?We offer shipping across Australia and New Zealand. Otherwise, we don’t have any options for international shipping. Sorry!
- How does the subscription service work?We offer a Subscription deal with a discount on recurring orders. For example you can sign up for a monthly Subscription of our Medium Roast 1kg beans – we’ll send out your first order with a 20% discount, then every month we’ll place the same order for you with that 20% off and get it delivered to your door without you having to lift a finger. Easy, right?
Subscribers can change up their order frequency, Subscription contents, or cancel at any time, no lock-in whatsoever. You can sign up to our Subscription deal here: https://killercoffeeco.com.au/product/killer-coffee-subscription/ - Can I modify or cancel my subscription?Of course! You’ll find options to suspend or resume your subscription, as well as place extra orders or change your schedule, in your account page when you have a subscription. If you have any trouble you can always contact us and we’ll be glad to help! https://killercoffeeco.com.au/get-in-touch/
- Are your coffee beans ethically sourced?Definitely! We strive to keep our operations sustainable and ethical. Rest assured we source our beans through committed ethical practices, strict adherence to Fair Trade principles, and direct relationships with local growers. We actively collaborate with producers to implement sustainable agricultural methods, and our sources are businesses accredited by the Rainforest Alliance.
- What steps do you take to ensure coffee quality?Don’t worry, we’re serious about the quality of our coffee. Our boutique roastery is equipped with state-of-the-art machinery that roasts precise to the degree and second, and with our in-house triple bean cleaning process we ensure every bean entering the roasting drum is pure and free from any foreign elements.
With our dedication to quality control we make sure every bag of beans that goes out is as good as it can be. Don’t worry, Killer Coffee is really a killer brew. - What is the recommended brewing method for your coffee?Our blends are versatile and suitable for various brewing methods. To get started, you can find tips and guides on our Brewing Guides page: https://www.killercoffeeco.com.au/brewing-guides/
We encourage you to experiment and find the best recipe for your own favourite Killer brew!
- Can you provide brewing tips for the best flavor?Our blends are versatile and suitable for various brewing methods. To get started, you can find tips and guides on our Brewing Guides page: https://www.killercoffeeco.com.au/brewing-guides/
We encourage you to experiment and find the best recipe for your own favourite Killer brew!
- Do you offer grind options for different brewing devices?You can get Killer Coffee as whole beans as well as in two pre-ground options, Ground for Plunger or Ground for Espresso. Our Plunger grind is a medium grind suited for plungers, presses, percolators, and similar brewing equipment, while our Espresso grind is a fine grind best used with espresso machines. For home espresso machines the ideal grind can vary depending on your model – make sure to read the manual or consult your manufacturer for advice.
Make sure to check out our Nespresso-compatible capsules or our Rip ‘n Drip Coffee Bags for other ways to brew too!
- How can I request a refund or replacement?If there’s a problem with your order we’d be happy to offer a refund or replacement. Please head to our contact page https://killercoffeeco.com.au/get-in-touch/ and send an enquiry including your order number and we’ll help you out.
- What should I do if I receive a damaged product?If there’s a problem with your order we’d be happy to offer a refund or replacement. Please head to our contact page https://killercoffeeco.com.au/get-in-touch/ and send an enquiry including your order number and we’ll help you out.
- How do I contact customer support?You can always send us an enquiry on our contact page and we’ll do our best to help you out: https://killercoffeeco.com.au/get-in-touch/
- Do you offer promotions or discounts?We do offer discounts at times, but we aren’t able to say when our next promotion would be. To keep up with news and special deals, sign up to our mailing list and we’ll notify you by email when we’ve got something cooking. You can find our signup form at the bottom of the page.
- When is your next sale or discount?Sorry, we aren’t able to say when our next promotion would be. To keep up with news and special deals, sign up to our mailing list and we’ll notify you by email when we’ve got something cooking. You can find our signup form at the bottom of the page.
- Are there any loyalty programs?We don’t have a loyalty program set up right now. We do greatly appreciate and want to reward our most loyal customers so we’re definitely looking into it!
- Are your coffee products allergen-free?Our regular coffee products (coffee bags, capsules, Rip ‘n Drip) are pure coffee with no additives. We have an extensive cleaning and quality control process that makes sure no contaminants affect the final product.
Our canned coffee range may contain oat milk or syrups, please check the label carefully for details. - Do you have information about potential allergens in your facility?Our regular coffee products (coffee bags, capsules, Rip ‘n Drip) are pure coffee with no additives, and our roasting process is isolated from any non-coffee products. We have an extensive cleaning and quality control process that makes sure no contaminants affect the final product.
Our canned coffee range may contain oat milk or syrups, please check the label carefully for details. - Do you offer wholesale options for businesses or cafes?Sorry, we don’t offer any wholesale options for businesses or cafes. If you’re looking for a regular supply of Killer Coffee, we recommend checking out our Subscription deal for a discount on recurring orders: https://killercoffeeco.com.au/product/killer-coffee-subscription/
- Are there special rates for bulk orders?We don’t offer special rates or discounts for bulk orders, but if you purchase regularly from us we recommend checking out our Subscription deal for a discount on recurring orders: https://killercoffeeco.com.au/product/killer-coffee-subscription/
- Is your coffee in any cafes?Killer Coffee has no official partnerships with any cafes, but you can find our coffee in many Coles Local and IGA stores. Please check the following page for locations: https://killercoffeeco.com.au/local-store/
- Can I buy your coffee in person?You can find our coffee in many Coles Local and IGA stores. Please check the following page for locations: https://killercoffeeco.com.au/local-store/
- Can I pick up my order from your location?If you want to pick up your order in person from our Silverwater location, please call us directly on (02) 9877 5552 and we can help arrange that for you.
- Talk to operatorYou can always send us an enquiry on our contact page and we’ll do our best to help you out: https://killercoffeeco.com.au/get-in-touch/
- Let me talk to a humanYou can always send us an enquiry on our contact page and we’ll do our best to help you out: https://killercoffeeco.com.au/get-in-touch/
- Talk to humanYou can always send us an enquiry on our contact page and we’ll do our best to help you out: https://killercoffeeco.com.au/get-in-touch/
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